Know Before You Go / Booking Conditions

Peltours has links and relationships with various organisations in the travel industry. Links to their websites are listed below, along with other useful and important information. Please read this carefully before your holiday to ensure you know all you need in advance.

Peltours Ltd. is a fully bonded member of ABTA. Our ABTA number is V667X

Click here to visit the Association of British Travel Agents' website...

The air holidays provided by Peltours are ATOL protected by the Civil Aviation Authority

Click here for details...

You are advised to check travel information issued by the Foreign & Commonwealth Office

Click here for more details from their website...

Travel Insurance

The UK Government Passport Office provides information on travel and documents needed

Visit the Passport Office website...

Health Advice

Click here to read important information...

The Association of Egyptian Business travel on the Internet advises and assists Peltours and Peltours customers travelling to Egypt

Click here to visit the AEBTI's website...

The use of this website is covered by a specific set of Terms and Conditions

All prices shown are person based on 2 adults sharing a room.

We strongly advise you to read our Terms and Conditions of booking, by clicking on the icon to the left

Booking Conditions

PELTOURS holidays are operated by PELTOURS LIMITED (hereinafter referred to as "the Company"). "The Passenger" shall mean the person named on the Booking Form as the Passenger.

All holidays are sold subject to the following conditions which should be read in conjunction with the Holiday Information details:

1. If the holiday is arranged directly with the Company all correspondence shall be sent to the Passenger at the address specified on the booking form. For arrangements made through a Travel Agent all communications from the Company shall be sent to the Travel Agent. Any money paid by a Passenger to a Travel Agent in respect of a booking with the Company and held by the Travel Agent is held on behalf of the Company. The contract between the Company and the Passenger will come into existence when the Company issues a confirmation invoice.

2. The Passenger must pay a non-refundable deposit of £150 and non-refundable insurance premium (if applicable) on completion of the booking form.  If the Company accepts the booking then it will issue a confirmation invoice and at that stage a binding contract arises between the Company and the Passenger.  Your contract is with Peltours Ltd.  If the booking is not accepted the amount remitted will be refunded.  If the Passenger is making a booking inside 10 weeks of departure the full amount is payable at the time of booking.  The Company reserves the right to decline any bookings.

For Passengers who have paid a deposit, the balance of the holiday cost is payable when the Company submits the invoice for such payment or eight weeks before departure, whichever is the earlier.

Alteration or cancellation by the Passenger of a confirmed booking will be subject to the provisions of paragraphs 10 and 11 of these conditions.
 
You will be notified at the time of booking if your holiday includes flights based on special class air fares and/or charter flights which cannot be altered after a reservation has been made, as any alteration request to such a holiday will incur 100% cancellation charge on the flight portion of the holiday cost, plus the appropriate cancellation charge in respect of the other elements of the cost of the travel arrangements.

Holidays and flights booked within 14 days of departure date will incur a late booking charge of £20.00 per person.

Where name changes for Charter tickets issued by Peltours are requested more than 21 days prior to departure, the fee on each name change will be equivalent to the deposit paid.  If the name change is requested at any time from 21 days or less to departure date, the fee will be as per cancellation charges in paragraph 10.1.

3. No one other than the Company or its employees may give any warranty or representation regarding any holiday and even then these may only be given in writing. The Passenger acknowledges that in seeking to book the holiday he is not relying upon any warranty or representations given by or on behalf of the Company other than those in writing given by the Company or its employees. If the Passenger seeks to rely upon any such written warranty or representation (other than in this brochure) a copy of such warranty or representation must accompany the booking form. The purpose of this requirement is to ensure that both the Company and the Passenger are fully aware of all matters upon which reliance is being placed by the Passenger when making the booking.

4. UK Citizens must ensure that they hold a valid
10-year passport with at least six months to run from the date of leaving to destination. If you are 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport. Holders of other passports should please contact the relevant Embassy of the country to which they are travelling for further information. Please see sections headed Passport Information and Visa Requirements on page 70 of page headed Holiday Information for further details.

5.1 Every effort will be made to operate all holidays as advertised but the Company reserves the right to modify or cancel any holiday, flight schedule, accommodation or arrangement at any time up to 8 weeks before departure. In particular, holidays based on charter flights can only be provided at the advertised price if a satisfactory number of bookings is made.
In the case of any material modification such as a significant change of resort, a change of flight time by more than 12 hours, a change of arrival or departure airport, (except between London Airports e.g. Heathrow, Gatwick, Stansted and Luton), the Company will inform you or your Travel Agent as soon as possible and offer a prompt refund of all monies paid, or if available, a choice between an alternative holiday of at least comparable standard or such a refund. When offering alternative arrangements, the Company will, if accommodation is affected, use its best endeavours to provide an alternative in the same area. If the Company is only able to offer a lower classification of hotel it will refund the difference in the brochure price.

5.2 The Company shall use its best endeavours to ensure that a holiday is not materially modified or cancelled within 8 weeks of the date of departure unless it is necessary to do so as a result of circumstances amounting to force majeure or if the Passenger defaults in payment to the Company. As the holidays in this brochure are planned many months in advance it may sometimes be necessary to make changes, most of which are minor.

This notwithstanding, where material modification or cancellation occurs within 8 weeks of departure, for reasons other than non-payment by the Passenger, the Passenger shall be entitled to the choice of options in 5.1 above. In addition, except in cases where the modification or cancellation is for reasons of force majeure, the Passenger shall receive compensation or a credit towards the cost of an alternative holiday in this brochure (if available) as follows:

PERIOD OF NOTIFICATION COMPENSATION
PRIOR TO DEPARTURE               PER PERSON
Between 4-8 weeks  £10
Between 2-4 weeks  £15
Within 2 weeks   £20

These payments will not be made for changes which arise as a result of situations outside of our control. For example, changes imposed by the alteration of the airline or aircraft type or refusal of landing rights by the Civil Aviation Authority to any airline. This also includes any other acts of force majeure (namely: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, natural disasters, fire, quarantine, epidemics, weather conditions, Government action, or other events beyond our control).

6. If after departure changes have to be made as a result of situations outside our control e.g. technical or maintenance problems with transport, or a change in airline or aircraft type, or refusal of landing rights by the Civil Aviation Authority to an airline, or if war, terrorist activities, closure of airport, civil unrest, industrial action or any natural disasters (in any case whether threatened or actual) or any other circumstances either constituting force majeure or events outside the reasonable control of the Company either delays or extends the holiday or compels a change in the holiday arrangements the Company cannot accept liability for any resulting loss or damage, or expense. In the case of circumstances amounting to force majeure any refund for the unused parts of the holiday will be subject to the deduction of reasonable expenses. The Passenger’s attention is drawn to the insurance
cover arranged by the Company which is available to the Passenger to cover the Passenger and his
party against risks of flight delays. No compensation payments will be made.

7.1 The Company shall take all reasonable steps to ensure that holidays or other travel arrangements are not cancelled or altered as a result of overbooking.

7.2 Where tours, holidays or other travel arrangements are cancelled or altered as a result of overbooking by an hotel, the Company shall only be deemed to have taken all reasonable steps to prevent the cancellation or alteration if it can show that the overbooking occurred for reasons beyond its control.

7.3 If, despite sub paragraphs 7.1 and 7.2 above, an hotel is overbooked and the Company knows this before the departure of the affected Passengers, it shall immediately inform those Passengers and shall offer them the choice of an alternative holiday of at least comparable standard, if available, or a full and prompt refund of all money paid.

7.4 If, despite sub-paragraphs 7.1 and 7.2 above, an hotel is overbooked and the Company does not know this before the departure of affected Passengers, such Passengers shall on arrival at their destination be offered alternative accommodation and shall also be offered reasonable compensation for "disturbance" where the location and/or facilities of the alternative accommodation can reasonably be regarded as inferior to that originally booked.

For the purpose of the above sub-paragraphs, hotels include accommodation of other kinds such as apartments, villas, guest houses and camping sites.

8. If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.  However, we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 1 x the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices, Peltours Limited, Sovereign House, 11/19 Ballards Lane, London N3 1UX.  Telephone 020 8371 5200.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights.  Full details of these rights will be publicised at EU airports and will also be available from airlines.  However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.  Your right to a refund and/or compensation from us is set out in Clause 5 above.  If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.  If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061.  www.auc.org.uk

9. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

Accommodation and transport is generally provided by independent suppliers, for whom the Company will accept responsibility on the terms set out as follows:

9.1 If the Passenger or any member of his/her party suffers death, bodily injury or illness arising from the negligence of the Company’s employees, suppliers, their sub-contractors, servants and/or agents, the Company will accept responsibility provided that  they were acting within the scope of or in the course of their employment.

9.2 Where transport is by air, sea or rail the Company’s obligations and liabilities are limited in the manner provided by the relevant International Convention, copies of which are available to Passengers upon request.

9.3 Should any payment be made by the Company to the Passenger, or any member of his/her party in any of the circumstances referred to in this clause, the Company reserves the right to submit a claim in the Passenger’s place against the person or organisation responsible for causing the illness, injury or death. This means that the Passenger hereby agrees to assign that part of his/her rights to the Company and the Company will be subrogated to those rights.

10. If the Passenger does not pay the balance of the holiday price at the prescribed time, the Company reserves the right, after due notice to the Passenger or the Travel Agent (as appropriate) to cancel the booking. In this event or if the Passenger cancels the arrangement after the booking is accepted the insurance premium and deposit shall be forfeited and additionally, the cancellation charges in 10.1 and/or 10.2 below (as appropriate) shall apply:-

10.1 In the case of all holidays other than those which include special class air fares and/or charter flights, if cancellation occurs within 70 days of departure, the following cancellation charges will be payable by the Passenger:-

Period before departure  Cancellation charge
within which written  (including deposit paid)
cancellation is received or  as percentage of the
within which the Company total price
cancels the booking

More than 70 days  deposit only
42 - 70 days   40% (or deposit if greater)
28 - 41 days   60%
8 - 27 days     80%
1 - 7 days      100%
Departure day or thereafter 100%

10.2 In the case of holidays which include special class air fares and/or charter flights:-

10.2.1 the schedule of cancellation charges in 10.1 above shall apply only to the accommodation portion of the holiday where such cancellation occurs
and
10.2.2 in addition a 100% cancellation fee shall apply to the flight portion of the holiday (irrespective of the period before departure within which the cancellation notice is received or within which the Company cancels the booking).

11. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, (excluding name changes, see paragraph 2 above) for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £50 per person and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. NOTE: Certain travel arrangements (e.g. Apex Tickets and name changes) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. For name changes, refer to Paragraph 2.

12. The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times guide to World currencies” on
22 July 2008 in relation to the following currencies: £1 = US$2.003.

Changes in transportation costs, (including the cost of fuel dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates) mean that the price of your travel arrangements may change after you have booked.  However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your holiday go down due to the change mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.  However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

13. The prices advertising in this brochure are accurate at the time of going to print, but we reserve the right to change any of those prices from time to time. Prices can go up or down at any time without notice. We, or your independent travel agent, will be able to tell you the up to date price of your chosen travel arrangements and any other travel services advertised by us before confirming your booking.

14. Any flights forming part of the holiday arrangement will be subject to the conditions on the ticket issued by or on behalf of the carrier, which in most cases limit the airline’s liability to the Passenger in accordance with International Law and Convention. Details of the Conditions of Carriage of any airline are available to Passengers on request.

15. The Company is only liable for loss of or damage or delay to baggage caused by its negligence. Valuable items are at all times at the risk of the Passenger who should arrange appropriate insurance cover.

16. In the event of any dissatisfaction with the accommodation or any other service provided by the Company during the holiday the Passenger must report the matter immediately to the local representative, agent or hotelier so that action can be taken to remedy the problem. Unless the Company is given such notice it can accept no responsibility. Any complaint should be made in writing within one month of return and if not so made within that time, your rights under this contract may be affected. It will assist the Company’s investigations if the Company is notified promptly with details of the Passenger’s departure date and passenger file number. If the Company and the Passenger are unable to settle a dispute amicably the dispute may (if the Passenger so wishes) be referred to arbitration within 9 months of his/her return from his/her holiday under the following scheme:

The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators.  It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs.  Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person.  There is also a limit of £25,000 per booking form.  Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.  The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday.  Outside this time limit arbitration under the scheme may be still available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure.  This is a voluntary scheme and requires us to agree for mediation to go ahead.  The aim is to help you resolve your dispute in a quick and cost effective way.  Details on request or from www.abta.com.

17. The Company does not accept any liability for delays in flight departures unless they constitute a significant change to the booking. It is the responsibility of the airline to provide meals or accommodation or to make any other suitable arrangements during the period of delay. Any alteration to flight information if known will be advised to you at the time of booking or as soon as possible thereafter.

18. We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive and affects other holiday-makers, employees or any third parties. In this event, we shall not be responsible for any additional resultant costs incurred by you. If a person in authority is of the opinion that you are disruptive and prevents you from travelling, the Company shall have no further liability to complete your holiday and shall not be liable for any refund or compensation payment to you.

19. Consumer protection
When you buy an ATOL protected air holiday package (and/or flights)from us you will receive a confirmation Invoice from us (or via our authorised  agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 0481.  In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.  For further information visit the ATOL website at www.atol.org.uk.

The price of our air holiday packages includes the amount of £1 per person as part of the ATOL protection Contribution (APC) we pay to the CAA.  This charge is included in our advertised prices.

20. PRE-TRAVEL ADVICE CONCERNING SAFETY
The Foreign & Commonwealth Travel Advice Unit provides advice concerning the safety of destinations and may have issued information about your holiday destination. We would therefore recommend that you check this information on BBC2 Ceefax page 470 onwards or on the internet under the address http://www.fco.gov.uk/,. or by telephoning the Advice Unit on 0870 606 0290. Alternatively you may telephone ABTA on 0901 201 5050 (calls charged at 50 pence per minute).

21. Pre-travel advice concerning health
Please refer to the clause headed "Health Information" on the attached Holiday Information Sheet and visit “the know before you go” section on our website www.peltours.com for further information.

22. Holidays operate subject to the travel advice issued by the FCO (Foreign & Commonwealth Office). Any cancellation by you will be treated in accordance with clause 10 of our Booking Conditions unless the FCO specifically advise against travel to the particular area which you are visiting. However the FCO advice only covers imminent departures.

23. Passengers wishing to occupy single accommodation may feel that the cost per person appears higher than it should be. Our contract with hotels is based on a price per room while our packages, including flights and other elements, are sold per person. Therefore, the per person price for one occupant includes the entire room cost. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us. Some hotels offer rooms designed for single occupancy only. In this case the supplement is usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. The allocation of hotel rooms is arranged by hotels shortly before arrival of guests.

24. Trips booked and paid for in advance are subject to the terms and cancellation clause set out in our Booking Conditions. Should you wish to book excursions at your resort which are operated by our agent or any other local agents, refunds cannot be claimed from ourselves neither in resort nor once you have returned to the UK. It should also be noted that some types of travel insurance do not cover claims arising from excursions/tours purchased in resort, in particular cancellation of such tours and losses suffered as a result of partaking in hazardous activities for which an additional premium was not paid. We advise you to check the terms and conditions of your insurance policies.

25. In this brochure the term "holiday" applies to the items included on the confirmation invoice issued by the Company. Any excursion booked while in resort will not form part of the holiday or holiday package and similarly, pre check-in arrangements such as car parking, overnight accommodation, transportation to/from UK airports etc, do not form part of the holiday or holiday package.

26. Special requests are noted but cannot be guaranteed.

27. TRAVEL INSURANCE
The Company reserves the right to refuse your booking or refuse passengers boarding the aircraft or refuse to release your ticket if you do not have nor do you intend to have comprehensive travel insurance. Tickets and other travel documentation will not be despatched until we receive details of your travel insurance (should you not have opted to take our insurance).

28. The Laws of England shall apply in all respects and the Courts of England (or Scotland as the case may be) shall have jurisdiction.

29. Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law.  Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.  We will only pass your information on to persons responsible for your travel arrangements.  This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements.  (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking.  In making this booking, you consent to this information being passed on to the relevant persons.)

30. FLIGHT CARRIERS
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer.  We do this by listing carriers to be used or likely to be used as follows:-
British Airways; Egyptair;Monarch Airlines; Astraeus; Royal Jordanian; Virgin Atlantic Airways; BMI; Emirates

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.  Such a change is deemed to be a minor change.  Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
All prices and information correct at time of printing. In addition every effort has been made to ensure that all information including details of facilities and hotel descriptions are accurate. It is however possible that suppliers might wish to carry out certain maintenance work to facilities offered by them e.g. swimming pool maintenance which could result in the unavailability of such facilities for a period of time. Clients should therefore request confirmation of the availability of such facilities at the time of booking. Whilst we have identified all facilities available at the various hotels there may be an extra cost to be paid locally for certain amenities - details of costs on request. Additional copies of these Booking Conditions are available on request. Peltours Ltd.

INSURANCE DETAILS
This only applies to insurance purchased before 31 December 2008.
After 1st January 2009 please ring telephone number 0844 826 2682 to purchase travel insurance or visit the insurance link on our website www.peltours.com
PLEASE NOTE THAT THIS INSURANCE IS ONLY AVAILABLE TO
UK RESIDENTS
We have arranged a special scheme with ONE Underwriting limited, underwritten by All Seasons Underwriting Agencies Limited on behalf of IGI Insurance Company Limited.
Below is a summary of cover and benefits available under the insurance. An insurance certificate containing a more detailed summary will be sent to you with your confirmation of booking.
In any event you may ask for a specimen copy of the insurance wording should you wish to examine this in advance.
Unless specifically agreed to the contrary this insurance shall be subject to English Law.

SUMMARY OF COVER
• Personal Accident - Up to £15,000 (age limits apply) - Excess Nil
 Death benefit is Limited to £1,500
 if under 16 years or over 65 years and Capital benefits are not available to persons over 65 years
• Medical Expenses - Up to £5,000,000 - Excess £40
• Hospital Benefit - £20 Per day Up to £1,000 - Excess Nil
• Cancellation & Curtailment - Up to £5,000 - Excess £40
• Baggage & Personal Effects - Up to £2,000 - Excess £40
 Single Article / Pair / Set Limit - £200
 Total Valuables Limit - £200
• Delayed Baggage (After 12 hours) - Up to £100 - Excess Nil
• Personal Money - Up to £500 - Excess £40
 Cash Limit - £250
• Loss of Travel Documents - Up to £250 - Excess £40
• Personal Liability - Up to £2,000,000 -  Excess £250
 (property damage only)
• Travel Delay:-
 £20 for the first 12 hours
 £10 for each 12 hours thereafter - Up to £250 - Excess Nil
 Abandonment after 24 hours -  Up to £5,000 - Excess £40
 Missed Departure - Up to £800 - Excess £40
• Legal Expenses - Up to £25,000 - Excess Nil
• Scheduled Airline Failure - Up to £1,500 - Excess Nil
• Withdrawal of services:-
 £100 first 24 hours 
 £50 each 24 hours thereafter up to £1,500 - Excess Nil
• Catastrophe - up to £500 - Excess Nil
• Hijack - £50 each 24 hrs up to £500 - Excess Nil
• Mugging - £50 each 24 hrs up to £500 - Excess Nil
Please read the important notice below.

UNACCOMPANIED CHILDREN
If you have chosen the option of a family policy, the insurance provided extends to cover your children under 18 years of age travelling with an insured adult on the same policy. Children travelling without an insured adult are not covered by this policy and should be separately insured.

WHAT TO DO IN THE EVENT OF A SERIOUS MEDICAL EMERGENCY
You will find in the insurance certificate full details of Your 24 Hour Medical Emergency Service operated by ONE Assist. In the event of a serious medical situation whilst on holiday, you must contact the 24 Hour service on the numbers provided. Simple outpatient treatment should be paid locally and claimed for on your return to the United Kingdom. Should you need to curtail your holiday for any reasons, you must seek prior authorisation from the 24 Hour Emergency Service who will assist you with all arrangements.

WHAT TO DO IF YOU NEED TO MAKE A CLAIM
For all claims other than emergency medical and curtailment claims, please contact: ONE Claims Limited, 1-4 Limes Court,
Conduit Lane, Hoddeston, Herts, EN11 8EP.

DATA PROTECTION ACT
The information that you supply to us will only be used by us to assess whether we will provide you with insurance cover or assessing any future claim you may make. Information may be passed to the insurer of your policy or the specified claims handler or emergency assistance service for the purpose of managing your claim. The information we store will not be passed to any other third parties, and you have a right to access under the terms of the Data Protection Act.

YOUR INSURANCE POLICY
IMPORTANT INFORMATION
PLEASE READ THIS FIRST

Please ensure you read your insurance policy carefully. Failure to comply with the terms & conditions of the policy may result in cover being restricted.

Our Insurance providers are committed to ensuring that our customers are treated fairly, and that you are given enough information to help you make an informed decision before you make a commitment to buy your insurance policy.
Your attention is drawn to important features of your policy including:
Insurance Certificate: you will be provided with a policy document, you should read the document carefully as it gives you full details of what is and what is not covered and the conditions of the cover. A sample policy wording is available to you before you purchase the insurance if you ask us for one.
Conditions, Exclusions & Warranties: conditions and exclusions will apply to individual sections of your policy while general exclusions, conditions and warranties will apply to the whole of your policy.

PRE-EXISTING MEDICAL CONDITIONS:
You must be able to agree to the following declaration that applies to You and to anyone Your travel arrangements may depend on such as a Close Relative or Business Associate or travelling companion. If You have an annual policy this declaration applies every time You book a trip.
For You or anyone travelling with You, as far as You know the following apply.
(a) Nobody is waiting for an operation, hospital consultation or any other hospital treatment or investigations including the results of a routine test.
(b) Nobody has been seen by a specialist or been admitted to a hospital overnight in the last twelve months.
(c) Nobody has any breathing or heart problem (including angina) or high blood pressure which has needed treatment (including regular medication) in the last two years.
(d) Nobody has received treatment, including regular medication, in the last 12 months for any of the following:
* disorder of the blood such as clotting, bleeding or anaemia * any form of stroke * Any form of cancer, leukaemia or tumour * a transplant or dialysis treatment * any psychiatric illness, stress, depression, anxiety or dementia * any other pre-existing and on-going medical condition that has required regular medication.
(e) Nobody has been diagnosed by a registered doctor as having a terminal condition
(f) Nobody has been diagnosed as being pregnant with an expected delivery date within 16 weeks of the trip return date
(g) I do not know of any reason why the trip is likely to be cancelled or cut short or of any facts that may cause a claim on this insurance If not You must contact Our medical helpline on Telephone: 08700 662 724 quoting Your tour operators name and they will confirm Your cover. You may be required to pay an additional premium to cover Your medical condition.

Hazardous Pursuits, Dangerous Sports or Pastimes: if you are going to take part in dangerous activities, sports or pastimes where there is a risk of injury, or can be expected to aggravate an existing infirmity, please contact your Tour Operator to check that your policy covers you. Additional premiums or exclusions may apply.
Property Claims: these claims are paid based on the value of the goods at the time you lose them and not on a “new for old” replacement cost basis. Claims for sports equipment damaged whilst in use are not covered. Loss of damage or property not belonging to you is also not covered.
Policy Limits: most sections of your policy have limits on the amount the Insurer will pay under that section. Some sections also include other specific limits, for example: for any one item or for valuables in total. You are advised to check your insurance certificate if you intend taking expensive items with you. Items such as camcorders and all items over £200 should be fully insured under your Household policy.
Policy Excesses: under most sections of the policy, claims will be subject to excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is the excess.
Reasonable Care: you need to take all reasonable care to protect yourself and your property, as you would if you were not insured.
Complaints: your insurance certificate will have in it a Complaints Procedure which tells you what steps you can take if you wish to make a complaint.
“Cooling Off” Period: your insurance certificate contains a “cooling off” period of 14 days during which you can return the policy and get a refund if you have a justifiable reason for being dissatisfied with the cover it provides. Your policy is governed by English Law.

Hours of business: Monday-Friday 9am-5.30pm, Saturday 10am-3pm.
Printed August 2008

Holiday Information

Brochure Valid 01 October 2008 to 31 October 2009

IMPORTANT HOLIDAY INFORMATION

THE COST OF YOUR HOLIDAY INCLUDES:
1. Reserved seat on jet aircraft to your destination and return.
2. Free luggage allowance. 20kg on scheduled and charter services.
3. Meals or refreshments during flights on B.A., Egyptair, Royal Jordanian, Emirates and other national scheduled carriers. Drinks must be paid for on charter flights and meals on certain flights. This may change in the future so please check at time of booking.
4. Accommodation and meals as confirmed throughout the period of the holiday or tour.
5. Services of our agents in Egypt, Jordan and UAE.
6. All obligatory hotel taxes and service charges, excluding tips.
7. Egypt, Jordan and UAE airport tax and UK departure tax.
8. All transfers in Egypt, Jordan and UAE.

NOT INCLUDED IN THE PRICE
1. Transportation to and from UK airport.
2. Special accommodation, e.g. single rooms, suites, etc. (full details available on request).
3. Personal gratuities.
4. Comprehensive holiday insurance.
5. Any surcharges levied as a result of cost increases outside our control.
6. Optional excursions, sporting
 amenities and equipment.
7. Egyptian, Jordanian and UAE visa fees and entry/exit fees.
8. Gratuities to guide and driver while on tour.

PRICES
All prices in this brochure are valid for holidays
1 October 2008 – 31 October 2009.
All prices correct at time of going to press.

DESCRIPTIONS AND AMENITIES
All information included in our brochure descriptions is correct at the time of going to press. However due to religious festivities, maintenance work, mechanical faults, weather conditions, staff holidays, the season of the year etc., some amenities we describe, such as swimming pools, may become temporarily or permanently unavailable at the discretion of the hotels. Such events are regrettably beyond our control and we cannot accept liability to our clients in such circumstances. Whilst we have identified all facilities available at the various hotels, there may be an extra cost to be paid locally for certain amenities – details of costs on request.
* Please note that where an extra bed is added to a room, this may in most cases be a camp bed or divan, leading to limited space in the room. A triple room does not mean three beds, simply three persons sharing a room.

NILE CRUISES
(not recommended for children under 12 years)
It is possible that operational difficulties can occur, such as a change of vessel, and can lead to changes in the itinerary at short notice. However, the sightseeing contents will remain the same as much as is reasonably practicable. Other variations may occur due to the number of cruise boats on the Nile, fluctuations in water levels, particularly between the months of November and February. During these months the lock at Esna may close but a day-to-day itinerary will be provided on board your cruise boat. Note: The Esna Lock is scheduled to close between November 25 – December 15  and June 2009. This may have an effect on your Nile Cruise itinerary.
Cruise boats are often moored alongside one another restricting views from cabins. Whilst moored in Luxor and Aswan, most trips are taken by coach. Boats are restricted to a certain area of the Nile for security reasons.
Dress: Daytime - casual, Evening - smart casual. Shorts are not permitted at dinner or for the Captain’s welcome cocktail reception.
One is expected to tip at the end of the cruise and the accepted norm is £3 per person per night. Your co-operation is appreciated.

Red Sea Hotel Gradings
Peltours have provided the official classifications awarded by the local Tourism Authorities for each of our Red Sea Hotels and others where possible. These may not reflect the standards required in the UK and standards do differ around the world. Peltours has also provided “Client Feedback” classifications, based on the client questionnaires that have come back from clients who have stayed in the hotel. They are given a choice to grade between: 3*,4*,5*, Deluxe, 6* and are taken as an average and provided in good faith. They are not necessarily the opinion of the Company. These gradings should be used as a general guide, in conjunction with the full description of the hotel and its facilities before making a decision.

CHILD REDUCTIONS
CHILDREN must be aged 2-11 years inclusive on  the date of departure (unless otherwise stated) and share a room with two adults to qualify for the reduction. Details on request.
INFANTS (under two at time of travel) pay 10% of the applicable published adult fare. Please check  with our reservations staff at time of booking. Cot hire may be paid locally or direct to the hotelier.
PLEASE NOTE that babycot facilities may be provided either in the European/American style or as the local equivalent of playpens. In either event We cannot be held responsible for the  local interpretation of what constitutes a babycot.

FESTIVALS & HOLIDAYS
During these periods, resorts may be busier than usual. Dates may vary by a day or two. For further information, contact the Egyptian State Tourist Office on: Tel: 020 7493 5283
RAMADAN: Lasts for 1 month. During Ramadan, offices and shops are open for shorter hours between sunrise and sunset. Hotel facilities may be limited and some excursions may be affected. Alcohol will still be served in hotels in Egypt.
RAMADAN 2009: 21 Aug 2009
EID AL ADHA: 8-11 Dec 2008
This is popular with the Muslim population of Israel, with many visiting the Red Sea during this period
ISLAMIC NEW YEAR: 29 Dec 2008
PROPHET MOHAMMED’S BIRTHDAY 2008:
08 Mar 2009
EID AL FITR:19-21 Sep 2009

Buildings and Constructions
Because Egypt is increasing in popularity, new accommodation is needed to meet growing demand. Therefore construction work could occur at short notice in the vicinity of your chosen accommodation. We have no control over building developments. However, should we learn of any construction works close to accommodation featured in this brochure which is likely to affect your holiday, we will try to inform you prior to departure.

Passports
United Kingdom Passport Agency Current Passport Requirements

Validity
A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the country of destination before you make final travel plans.

Apply early
If you need to apply for a passport or to renew an expired passport you should do so well in advance of travel.

Names
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.

Passports
British, EU and EEA nationals must ensure they hold a valid 10 year passport with at least 6 months validity from the date of return.  If you do not have a valid passport, our recommendation is that you should apply at least eight weeks before your holiday. The UK passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.

VISA REQUIREMENTS
British passport holders require an Egyptian visa which  can be purchased on arrival at Cairo, El Alamein and Borg El Arab airports (costs approx US$25 including handling charge). A visa is also required for arrivals at Taba Airport but is issued automatically free of charge (at time of going to print) for visitors staying a maximum of 14 nights.  Visitors staying 15 nights or more, or those wishing to travel outside of the Sinai Peninsula, eg .Cairo or Luxor, will require a visa which must be paid for and can be purchased  or on arrival at Taba International Airport for UK passport holders.
NOTE: We strongly recommend that if you require a visa, you contact the relevant Embassy prior to travel, on:
Egyptian Embassy: 020 7235 9777/9719.
You are also advised to check for up to date requirements on the visa hotline: 09001 887777. Egypt State Tourist Office: 020 7493 5293; www.egypt.travel
Jordanian Embassy: 020 7937 3685. 
A Jordanian visa is required for British passport holders unless travelling as part of a large group. Please contact the Embassy for details. If you are staying in Jordan for more than 2 weeks, you must report to the tourist police during your stay in Jordan. Jordan Tourism Board: 020 7371 6496;   www.visitjordan.com
Embassy of the United Arab Emirates: 020 7581 1281

Responsible Tourism
We recognise that we have a social and environmental responsibility to respect other people’s places and ways of life. We therefore ask you to: respect local cultures, their traditions, religions and built heritage; protect the environment, including the coral reefs; benefit local communities by buying locally; minimise pollution by not throwing rubbish on the floor, by re-using towels and helping in any way that you can. We are also trying to reduce the numbers of brochures we produce to reduce the amount of paper used. Thus we try to encourage the use of our wesite at www.peltours.com

General Information

HEALTH INFORMATION
Before you travel we would strongly advise that you check with your GP, practise nurse or travel health clinic that there are no medical issues or conditions affecting you.
A good proportion of people travelling to Egypt do get affected by a dodgy tummy which rarely lasts more than 24 hours. As with many other foreign countries, avoid drinking tap water and take other normal precautions.
Recommended immunisations:
*diptheria; hepatitis A; *hepatitis B; *malaria; polio; *TB; tetanus; typhoid.
(* recommended in certain circumstances, seek professional medical advice.)
Health regulations are subject to change and you must check for necessary vaccinations etc with your doctor. We feel we should point out that in some foreign countries general standards of care, hygiene and public services may differ from those in the UK.
Please check the ‘Know before you go’ section on www.peltours.com.

HOLY PLACES AND CUSTOMS
Visitors to Egypt, Jordan and UAE are guests and are made to feel most welcome. You are requested when visiting Holy sites to observe the customs which might include wearing a head covering and modest attire. Please note that during Ramadan, alcohol will not be served in the UAE and services will be disrupted.

TRAVEL OVERSEAS & SAFETY
We wish to make you aware that tourist services and standards of living in Egypt, Jordan and UAE may differ from those in the UK. If you are prone to any illness, please ensure you carry sufficient medication for at least the duration  of your trip. Keep medication, important documents and belongings with you in your hand baggage. Do not bring valuables with you on your holiday. As with anywhere in the world, there are risks involved in any travel, and you should exercise common sense at all times.
We encourage high standards of health, hygiene and safety together with the hotels and boats that we offer and work closely with them to maintain these, for your comfort. Please  familiarise  yourself  with the hotel’s safety procedures, nearest emergency exit to your room, and act according to safety instructions. It is important to take care of yourself when abroad, and in countries like Egypt, stomach upsets are not uncommon, often caused by any number of factors. We recommend that you ask your GP for advice on suggested medication to take with you on holiday. Of course, you should only drink bottled mineral water and you should be aware that any foods or drinks consumed outside of hotels or not under the supervision of the hotels, eg. stalls, local supermarkets, shops, markets, etc.  can not be considered as safe to consume. Always ensure that you wash your hands before eating, and even when handling currency notes. Antiseptic gel is used by a number of people very successfully and can also be useful.
During peak periods, hotel swimming pools can become very busy and sun-lounger availability may be limited. Please ensure that you are aware if a lifeguard is not present, and that you recognise where the shallow areas are; never dive into a pool and always observe rules. Please ensure that you shower prior to entering any swimming pool in order to keep the water clean and free from sun creams and potential infections. For your own safety, never run by the poolside and never swim or use Jacuzzis in the dark. Never drink alcohol before you swim, dive or snorkel and in the hot weather, do not drink cold beer or alcohol – drink bottled water.
Many hotels at the Red Sea, in particular Taba and Taba Heights, have coral near to the beach. Never touch or step  on coral; it is alive and will die when touched by humans. It is also fragile and very sharp and will cut skin very easily. It is rare and must be protected and respected. We recommend you wear jelly shoes or alike when entering the sea from the beach.
Before participating in any activity that may be considered hazardous in any way, please ensure your travel insurance covers you for this activity fully, eg. water-sports, diving, jeep safari, quad bikes, camel rides, and more.

LANGUAGE
Arabic is the main language, with English and French spoken to varying degrees.

PREGNANCY
Regulations vary from airline to airline. Some allow travel only up to the 28th week on the date of return. To be certain, call the airline direct. Please also consult your doctor.

SECURITY
You may be required to undergo extensive security procedures prior to your flight, which will require an early check-in. Please note that this is for your own safety. On certain transfers and excursions, you may travel in a convoy and with an armed escort – this is very normal procedure.

Temperature Winter  Spring  Summer  Autumn
Chart
Cairo           9-20 C  14-19 C  20-35 C  17-29 C
Luxor           7-25 C  17-34 C  23-41C  18-35 C
Taba          12-21 C  17-27 C  22-36 C  20-28 C
Amman        9-21 C  16-25 C  20-32 C  19-27 C
UAE           13-25 C  20-33 C  25-35 C  23-32 C

WEATHER
Egypt has a typical Mediterranean climate, meaning long warm summers and short generally mild but sometimes rainy winters. Because of the warm climate, it is possible that you may encounter pests such as ants or cockroaches. They are a fact of life in hot climates and have no bearing on the standard of hygiene. They can be easily dealt with if brought to the attention of the hotel management.
Jordan generally has warmer days and cooler nights, but can be cold daytime during the winter months (November-March) and warmer clothing is recommended, in particular for touring itineraries.
In the UAE, daytime is generally warmer and evenings slightly cooler.
In the sun, you should ensure you use sunblock and drink plenty of bottled water and cover your head. If on all-inclusive basis, please do not over-indulge.
The weather around the world can not be guaranteed and is becoming increasingly unpredictable. Peltours can not be held responsible for any disruption to your holiday due to poor or unusual weather conditions.

ELECTRICITY
In Egypt and Jordan 220 volts. AC adaptor is necessary (usually 2 pronged). In the UAE, an adaptor is not usually required as compatible with UK.

GENERAL
Most hotel meals served in main dining rooms are buffet style. Guests on half board must take meals in main dining room. Drinks are not included.
Hotel check-in time from 2pm.
Standards are generally good but the quality of service and food does vary considerably, especially during the months of Ramadan (approx. August 21st for a month).

SPECIAL REQUESTS
We will always try to ensure that special requests are met but NO guarantee can be given.

CAMERAS + VIDEO
Video cameras and flash photography are forbidden at many sites in Egypt. Many sites require a small payment of approx. Egyptian £10 (UK£1) to allow you to enter with your camera.

TYPICAL COSTS
Food and drink can vary from place to place but is generally a little more expensive than comparable countries. In Egypt, for example, you can generally find approximate costs starting from: Soft drink = £1.30; 3 course meal £17; small beer £3.50;  bottle of house wine £15 - £20.

TIPPING
Tipping is a way of life in the Middle East. People in the service industry rely heavily on tips. It is customary, expected and appreciated to tip throughout the country, from porter & waiter to driver & guide. 10% is normal for restaurants. UK£3 per person per night is normal on cruise boats.

Excursions & Tours
Tours and excursions may be altered or cancelled, from time to time. You should not book your holiday solely relying upon the operation of a local excursion, tour or activity as reason for booking. When you pre-book excursions in the UK, the price is calculated according to the exchange rate at the time of going to print. This means that the price may be slightly cheaper or more expensive than if booked in resort but does not affect the amount you have paid. No refund will be due nor will you be charged extra due to exchange rate fluctuations. Please ensure that your travel insurance covers you if you are travelling to another country  – e.g. Petra trip and for horse ride if taken there.

CURRENCY
Egypt: Egyptian pounds
Jordan: Jordanian Dinars
UAE: UAE Dirhams
US dollars are accepted in many places. US$1 notes are often useful for tipping.

SHOPPING HOURS (may vary)
09.00 hrs – 12.30 hrs & then 16.00 hrs – 20.00 hrs except Thursday and Monday. In winter, shops open 09.00 hrs – 19.00 hrs except Monday and Thursday, when they are open till 20.00 hrs. Shops close on Sundays. Banking hours may vary.

Balcony Safety
Take extra care on balconies. Children should never be left unsupervised or allowed to climb on furniture or railings, which should not be left close to railings or edge.

BATHROOMS
In holiday resorts in the Middle East, many hotel bathrooms have a shower and no bath. Many baths and showers may have slippery surfaces, so take extra care.

A ROOM WITH A VIEW
Sea or pool view rooms may offer only partial views and a clear view cannot be guaranteed.

CHILDREN’S CLUBS
These may vary in terms of opening and services provided. Children up to 11 years are usually accepted. Children’s Club supervisors are not responsible for any child who may wander away from the club. If a child is likely to do this, parents are welcome to stay with the child in the club. Hotels will not accept responsibility for any child leaving the club unattended.

EXTRA PERSONS IN ROOM
Please note that extra persons in a room may be accommodated on a camper bed, divan or pull-out sofa. Space may be very limited  in the room. Family rooms are not necessarily larger than regular rooms. In several hotels, extra beds must be paid for.

HAND BAGGAGE
Please note that you may not be permitted to take any hand baggage with wheels on board your flight to Taba or Luxor. Hand baggage must not exceed 5 kgs. Please check with airline for up-to-date information.

Pre check in arrangements
Pre check in arrangements (eg: transportation to/from UK airports, car parking, overnight accommodation, etc) do not form part of your contract with Peltours Ltd.

TIME
GMT + 2 hours in Egypt and Jordan.
GMT + 4 hours in UAE.

DUTY FREE
Taba International Airport has limited duty free shopping facilities. Although cigarettes and spirits are relatively cheap, availability can not be guaranteed. We suggest that you buy your duty free in the UK prior to departure or on board the aircraft. Note: aircraft may have limited supplies. Dubai Airport is renowned for its outstanding duty free shopping.

LESS ABLE CLIENTS
Peltours is not specialised in providing holidays for less able clients or those with special needs.  However, we will try to give honest opinions but it is essential to recognise that countries in the Middle East and Africa, including Egypt and Jordan, may not offer the same facilities as other countries. There are no special facilities or “Aisle Chairs” on board our aircraft and no facilities for disabled people at Taba Airport other than wheelchair assistance.

OTHER HOTEL GUESTS
Many hotels are very popular with guests from all around the world. We have no control over whom the hotel’s sales policy allows in their hotels. Occasionally, groups stay in hotels and we are not advised if this may be the case and can not accept any responsibility if any inconvenience is caused accordingly.

The air holidays and flights in this brochure are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 0481.

PELTOURS LTD HEAD OFFICE UK
Sovereign House
11 /19 Ballards Lane (entrance 1 Albert Place)
Finchley, London N3 1UX
Egypt Reservations: 020 8371 5200
General Reservations: 020 8371 5200
Fax: 020 8343 0579
Email: info@peltours.com
www.peltours.com
ABTA V667X

PELTOURS IN CAIRO, EGYPT
Travel Plus, 29 Dimanshk Street, Mohandseen   Tel: 202 3042 501/2/3
Emergency for Egypt general: Tel: 012 211 1009
Emergency for Taba, Taba Heights & Nuweiba:  Tel: 012 778 4475

PELTOURS IN AMMAN, JORDAN
Travel Plus, Al-Janal Building, 1st Floor
Al Hamra Street, Sweifeih
Tel: 9626 5854555.  Emergency: 079 550 1070

PELTOURS IN DUBAI, UAE
Travco Dubai, Al Reem Residence, Zabeel Road, Dubai
Tel: +971(04) 3366643
24 hrs Emergency: +97150 4588121