Booking Conditions
Please note that the following forms a part of our Booking Conditions, so please read it carefully.When making your selection of hotel for your holiday, please remember that we can provide prices for many different combinations of resorts and hotels. Call us to get our advice on two and multi-centre arrangements. When you have made your selection, see your local ABTA travel agent, book online or telephone us on 020 8418 2525 to make a reservation.
A deposit of £125 per person or any higher deposit amount required as shown in clause 3 of our Booking Conditions is required to book your holiday. The balance of your holiday is due eight weeks before departure and travel documents will be sent to you approximately two weeks before departure.
What Your Holiday Includes
Basic flight inclusive holiday prices include:
- UK Airport passenger duty.*
- Return flights from the UK.
- Baggage allowance as confirmed on your ticket/travel document (does not apply to infants who have no baggage allowance and no seat). Please note that sporting equipment ie. golf clubs or diving kit, may be subject to additional charges – please ask our reservations staff or see our website for details. Please be aware that airlines operate a zero tolerance policy with regard to excess baggage, and most airlines will not handle any single checked bag or item that weighs in excess of 23kg. Please note that strict restrictions apply with regard to weight, dimensions and contents of hand baggage. Some airlines do not allow hand baggage with wheels. For latest information please check the relevant airline’s website or ask our reservations staff for details.
- Accommodation based on standard rooms on the board basis required for the duration of your holiday. Please refer to meal supplements, single and other room supplements if these apply to your holiday. (Please also see details below regarding early or late arrivals).
- UK and Egypt (where applicable) airport taxes and security charges (but please see notes below regarding taxes and arrival/departure fees charged at border crossings)
- Fully inclusive holidays featured on our website (not tailormade holidays or accommodation only bookings unless specified) include shared transfers on arrival and departure between airports and accommodation.
- The services of our local representatives or local independent partners (please note hotel visits are not routine in some resorts - but representatives are available by phone).
* Cost shown separately on your invoice, but included in the basic holiday price.
And What is Not Included
- Holiday insurance - which you must have.
- Visa fees, arrival & departure taxes where not included in the cost of your holiday.
- Optional day tours, water sports and any charges made by hotels (for entertainment, sports facilities etc).
- Passengers arriving on a night flight should be aware that accommodation will be available from approximately 2pm on the day of arrival.
- TOD (Ticket on departure) charges may be incurred for bookings made within 14 days of departure. The charge is currently £15 per person, but may be subject to change.
- Lost or damaged flight ticket replacements are subject to a minimum fee of £20 (payable locally).
- Please be advised that some airlines do not provide an in flight meal – please check with our reservations department at the time of booking. Where meals are not provided snacks/drinks may be available to purchase for purchase on board the flight.
ABTA
Peltours is a member of ABTA, with membership number V6612. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go as according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact: ABTA
30 Park Street,
London, SE1 9EQ
Tel: 020 3117 0500
or www.abta.com
Access to the Sea
In some cases, access to the sea may be via a jetty.
Accommodation - Late or Early Arrivals
The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, checkout times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at approximately 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
Advanced Passenger Information (API)
The UK Government e-Borders programme now requires airlines to collect Advanced Passenger Information (API) for passengers prior to travel on routes to and from the UK. If your booking includes a flight, please be aware that many destinations require you to submit Advanced Passenger Information to the airline well in advance of your travel date but at least 7 days before your departure. For travel with some of our charter airline partners we have been asked to collect this information on their behalf, and you will be asked to submit the required data on the website of Peltour's sister company, Longwood Holidays (www.longwoodholidays.co.uk). If you are travelling with a scheduled airline, and for certain other charter airlines, you may have to enter the data direct onto the airline's website. Full details regarding this procedure will be sent to you. Please note that for security reasons our staff are unable to take this information over the telephone. You may incur additional charges or be denied boarding if the information has not been provided correctly.
Air Conditioning / Heating
Please note that air conditioning and central heating in accommodation is operated at the management’s discretion, according to prevailing weather conditions. Some systems are controlled from a central unit, and individual room thermostats may not be provided.
Airport Procedures
Please be advised that for your own safety you may be required to undergo extensive personal and baggage security checks at airports. These procedures are designed to ensure the well being of all passengers and may require an early check-in. To protect you and your fellow passengers, airline and security officials have the right to inspect your baggage and its contents. As part of this process, some bags are opened and physically searched for dangerous or prohibited items. If the airline or security officer is unable to locate you to open your bag, they may nevertheless open it by whatever means available. We cannot be held responsible for any damage to your locks or baggage resulting from this necessary security precaution.
Airport Transfers (shared)
Airport transfers (where included) will usually be in a shared vehicle – such as a coach or minibus. The size of the vehicle will be dependent on the number of passengers being transferred at the same time. Stops will be made en route to drop off/pick up other clients, therefore the actual duration of the transfer will be dependent upon this. Please note that if you intend taking any oversized items for sports activities you must advise our reservations staff at the time of booking. In addition to excess baggage charges which airlines impose, we may need to reserve a larger or additional vehicle to transfer you and any oversized items of baggage, and an extra charge will be made. If, on arrival at the overseas airport, you have not pre-advised us that you will be carrying any oversized item, it may not be possible for us to transfer you, and any additional cost to try to arrange extra transportation to and from your accommodation will have to be paid by you locally. If you are taking a wheelchair please also refer to the section "Less Able Clients".
Airport Transfers (private).
For some destinations that we feature it may be possible to pre-book private transfers, at additional cost. Please be aware that according to the size of your party and availability of local vehicles, luggage space may be limited. The driver of the vehicle will take you to your chosen accommodation or to the airport (according to your individual itinerary). In some destinations it is unlikely that you will be accompanied by a Peltours representative or a local independent partner.
Balconies / Terraces
As balconies and terraces vary in size, they may or may not contain a table and chairs.
Bank Machines
Please be aware that the ATM bank machines in some of the destinations we feature may not have been updated with the latest “chip and pin” technology. You may therefore find that if you wish to make a withdrawal of cash these older machines will not accept your debit or credit card. Most hotels will accept international credit cards, however we suggest that you take an adequate supply of cash or travellers cheques with you to suit your needs. If you are unable to use your debit or credit card you should be able to change sterling into the local currency at hotel reception or at a bank within your resort area.
Product Information
When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit liability. Holiday information is issued on the sole responsibility of the Tour Operator. It is not issued on behalf of and does not commit the Airlines mentioned therein, or any airlines whose services are used in the course of tours.
Building and Development Work
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively, and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards and if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be. New accommodation, roads and infrastructure are needed to meet the growing demand in developing resorts. This can mean that some noise or construction could occur in the vicinity of your chosen accommodation. If such circumstances exist, please be as understanding as possible as developers always do their best to reduce inconvenience to a minimum.Please note that we cannot accept any liability for any inconvenience, discomfort or annoyance arising from such works if they are beyond our control.
Children and Infants
To qualify for children’s prices, children must be the age stated or under, up to and including the return day of travel. Child reductions offered are only applied to children sharing a room with two full-fare paying passengers. Children under the age of 2 years on the date of return travel are classified as infants. Ages and dates of birth of children and infants must be clearly stated at the time of booking. Infants must sit on an adult’s lap with a lap strap when flying. There is no baggage allowance for infants unless a separate seat is booked and paid for.£40* is the current rate charged for infants (correct at time of publication), but this amount may be subject to change. Cots (if available) must be requested and confirmed at the time of booking.
*Cot charges may also apply; please ask Reservations for details.
IMPORTANT - please note that should you fail to correctly declare the date of birth of infants or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the flight is full, a child who is found to be travelling as an infant will be refused permission to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party.
Children's Clubs
Children’s clubs, playgrounds, crèche facilities, babysitting and child minders:
Children’s Clubs will usually accept children until the age of 11 (minimum ages are usually shown with hotel descriptions). Some hotels offer crèche facilities and children’s clubs. Not all are free or supervised, and their operation may be subject to demand or minimum numbers. Opening times, facilities and charges are subject to change and whilst we endeavour to have up to date information the hotel are solely responsible.We cannot guarantee that all attendants speak English or hold recognised qualifications. Crèches and children’s clubs featured are under the control of the hotel and we do not accept any responsibility for the health, safety or welfare of any child who is placed in the care of any of the above. Parents should satisfy themselves in relation to such facilities.If a children’s club provides a supervisor they will arrange the club’s activities, however the supervisor is not responsible for any child that may wander away from the club. Children must be of an age where they will stay in the club without parental supervision, if not, parents are welcome to stay and play alongside their children. Hotels will not accept responsibility for any child leaving the club unattended.Minimum and maximum child ages usually apply; please ask our Reservations staff for details if not shown on our website.Where children’s playgrounds are provided by a hotel you should note that you are responsible for the safety of your children whilst playing. Hotel playgrounds are not usually supervised, and you should ensure that you are satisfied with the standard and safety of the equipment provided. We do not accept responsibility for the health, safety or welfare of any child whilst playing in a playground or similar recreational facility.
Cots and Highchairs
Please note that the regulations applied to the manufacture of cots and highchairs in some overseas countries are not as high as those in the UK, and may not therefore conform to British safety standards.
Credit Card Charge
Prices shown on our website apply to payment by cash or debit card. A charge will apply to payments made by credit card – please ask for details.
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.
We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). Full details of our data protection policy are available upon request.
Direct Flights
The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary wherever possible.However, should you require this information at an earlier stage, please check with our Reservations staff at the time of booking.
Dress Code
Some hotels have dress codes. Shorts and beachwear may not be acceptable in certain restaurants or bars, and a jacket and tie may be required for gentlemen. Formal dress is often required for gala dinners. Please respect the dress code and customs of the destination you are visiting.
Driving Abroad
Cars: Conditions, speed limits and road structures/signage are very different to that used in the UK. Anybody wishing to hire a car requires a valid international driving license and should be wary of convoy and visa restrictions in Egypt. Please hire a car from a reputable company, although it is not something we recommend in some destinations due to restrictions. Remember - do not drink and drive, and always ensure that you and your passengers wear seat belts at all times.
Mopeds and Motorbikes: We do not recommend the hire of mopeds or motorbikes in any of the destinations that we feature. Most will be inadequately insured and due to local laws and regulations it is not acceptable for tourists to use this mode of transport. Variable road conditions and drivers attitudes towards two wheels can make riding dangerous, and it is rare for safety helmets to be provided.
Due Diligence
Please exercise due care when visiting any resort or area. Please do not take valuables on holiday and do not leave possessions on show if hiring a car. If you do take any valuables they should be stored in the hotel safety deposit box, (available either in your room or at reception) and please note that neither your accommodation or ourselves can be held responsible for any items not stored safely. It is important that you keep your flight tickets, passports, money, valuables and any essential medication in your hand luggage.
Entertainment
For all the destinations that we feature, we cannot guarantee that entertainment or other activities provided by the hotels we use will be in English.
Essential Safety
Your health and safety is of paramount importance to us and we treat all matters relating to this issue very seriously. We want you to have a pleasant holiday, and this can be made all the more enjoyable by exercising more care and caution whilst abroad.We actively encourage high hygiene practices and safety standards with hotels and suppliers, and work closely with them to raise the standards we expect for our clients, to maintain a high level of health and safety for you whilst on holiday.We would ask you to read carefully all fire safety information which is available in your accommodation. On arrival, always familiarise yourself with the nearest emergency exit to your room. You will usually find your exit route detailed on the back of your room door. In the unlikely event of a fire or other emergency, please do not take any risks that may endanger yourself or others, and please do not use the lifts.
Children must be supervised by you at all times, especially near water, on balconies, or in unfamiliar buildings and surroundings. The design and height of balconies may differ - if you are travelling with young children, make sure they are not left unsupervised on balconies. Keep balcony furniture away from the railings or edge of the balcony so that young children are not encouraged to climb up.
Some hotels welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean.Swimming pools may not be provided with a dedicated lifeguard - we strongly recommend that you familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not dive into the pool. Do not use the pool or Jacuzzi after dark, or when closed, even if the pool has underwater lights. Swimming pool and Jacuzzi surrounds may become slippery when wet, so extra care should be taken and children should not be allowed to run in these areas. You should swim prior to eating and drinking, not immediately after, and you should never swim if you have been drinking alcohol.
At the beach do not step on any of the coral reefs and be aware of how sharp and slippery reefs are. Suitable footwear should be worn at all times, appropriate to the activity or sport being undertaken. Please be aware of tides, winds, currents and local conditions, and obey any flag systems being used.Please take the necessary precautions and measures in all water sports activities for your own safety. Only use PADI dive schools for diving and take extra care when undertaking any sporting or leisure activity, especially if you purchase an “open voucher” when you should be aware that some of the activities could be considered high risk.
We want you to enjoy your holiday, but you should note that many activities may be considered as hazardous and may not be covered under the terms of standard travel insurance. You should carefully read your travel insurance policy to ensure that the activities you intend to undertake will be covered – if you are in any doubt please contact your travel insurance provider before you leave the UK. Any activities deemed as hazardous are undertaken at your own risk and we cannot be held responsible for your safety. In addition to diving the following activities could be considered as high risk or hazardous: jet skiing, parasailing, windsurfing, kite sailing, ballooning, bungee jumping, any motorised water sports, horse riding, camel riding, quad biking, jeep safaris, moon buggies, mountaineering, trekking, rock climbing, water chutes/slides, waterparks, ice skating, aerodromes, canoeing, pedaloes, archery, abseiling, mountain biking, clay pigeon shooting, go-karting, darts, trampolining, etc.
Further information is available in our Essential Safety information, which will be provided with your travel documents. Should you not receive a copy with your travel documents, or for a late booking, please ask our UK airport representative for the leaflet, or ask our representative or local independent partner when you arrive in resort. There is additional health and safety information in this leaflet and you must read it and ensure that you and your party take note of the advice given.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Although the accommodation we feature does conform to its own country’s safety standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. The properties that we feature do not necessarily conform to UK safety standards. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. However, we would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday.
Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads.
Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. Passports, flight tickets, credit cards, travellers cheques, money, travel insurance documents, jewellery and other valuables should be locked in a safety deposit box. These are usually available in your hotel room or in your hotel reception and their use can be a condition of your travel insurance company. Please remember to check and empty your safe before leaving resort to return home. We recommend that you keep a photocopy of your passport details, and that you and all members of your party have details of your travel insurance readily available in case of an emergency.
Family Rooms
Please note that family rooms are not necessarily larger than standard rooms. Different types of additional beds may be used, such as sofa beds, divans and rollaways. You should contact our Reservations staff if you require further details of additional bed arrangements and any impact these may have on the space available in the room. Where bunk beds are provided it is your responsibility to ensure your childrens’ safety, and you should check that appropriate guard rails and ladders are provided. Also please see Clause 13 in our booking conditions.
Flight Seat Requests and Aircraft
We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Peltours has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us.
Please note airlines operate both older and more modern aircraft within their fleet, and some airlines do not offer in-flight entertainment. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability.
Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special tour operator fares. Please be aware that our overseas representatives or local independent partners cannot pre-book or request seats with any of the airlines we use once you are in resort. If required this must be done by you directly with the carrier either by telephone or via the internet, and is subject to the carrier agreeing to do this.
Flight Timings
Flight timings are subject to change; please refer to your flight tickets and final itinerary.
Half Board / Meal Packages / Excursions
Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on ‘half board’ and guests adding the ‘half board’ supplement to a ‘bed & breakfast’ brochure price. Meals served in main restaurants are usually buffet style. Guests should check with hotel reception on arrival to establish if they can use their ‘half board’ to eat in any of the hotel’s speciality or a la carte restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.
As the prices of meals are quoted in local currency for guests electing to add ‘half board’ in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown online. This is due to currency fluctuations after we have costed our programme for the year. If you pay the ‘half board’ supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered.
Similarly, excursions which are offered on our website are not always cheaper than buying the same arrangements locally. It is often the case that meal packages or excursions are offered for the convenience of being both booked and paid for in the UK. The cost of any unused tours within excursion packages will not be refunded.
Health & Entry
Regulations are subject to change and our clients are responsible for complying with entry and health requirements for all countries they intend to visit. In the case of existing or threatened worldwide epidemics passengers can expect controls such as temperature checks at airports and other border crossings. If you are found to be at risk you may be hospitalised while further tests are carried out. While we will do our best to assist during these times we cannot alter Governmental policies or decisions.We recommend that you consult your doctor before booking and refer to the latest DoH leaflet ‘Health Advice for Travellers’. You can also find comprehensive advice by visiting the following website: www.dh.gov.uk/travellers
Health Matters
Stomach upsets are a fairly common occurrence, sometimes caused by a combination of factors. We strongly recommend that you ask your local pharmacist or medical practitioner for advice on medicines to take with you prior to leaving the UK, and pack a small first aid kit.You should only drink bottled water, not tap water. If you become sick during your holiday you should see the hotel doctor. Local representatives or our local independent partners cannot provide any medical advice or give suggestions of medicines to take or buy. We suggest you keep a note with you of any significant medical condition you may have and details of any medication you are taking.We recommend that you and all members of your party have details of your travel insurance readily available in case of an emergency.
Hotel 'Club' Lounges
Hotels that offer ‘Club’ or ‘Executive’ lounges may restrict access to adult guests only. If this is important to you, please contact us for exact details of specific hotels.
Insurance
If you cancel your holiday we make charges to cover our costs. The price of medical treatment overseas is often very high and the destinations we feature are not covered by an EHIC. Repatriation in the event of serious illness or death can cost many thousands of pounds. For this reason it is vital that you take travel insurance which will usually (but please refer to individual policy terms) cover most of these costs as well as providing some protection for delays over 12 hours, repay some of your expenses for delayed or damaged luggage, your personal liability for accidents and often much more.We suggest you arrange travel insurance from the day you book and ask that you provide us with your policy details at the time of booking so we can help you immediately if necessary when you are overseas. Please see Clause 12a of our booking conditions.
Left Luggage
When you are required to vacate your accommodation long before your homeward departure time, the hotel management will endeavour wherever possible to provide storage for your luggage. However, any baggage that is left in storage or in the care of our representative or local independent partner is left at the owner’s risk.
Less Able Clients
At Peltours we are not specialists in providing holidays for less able customers or those with special needs, but we are happy to try and give advice about the suitability of particular properties for disabled or less mobile passengers or those with any special requirements. To help us ensure the holiday is suitable for your needs please ask us to forward our "Special Needs" form to you. This must be completed so that you can give us written details of your specific requirements prior to booking your holiday. We will give our best possible advice as to the suitability of your chosen holiday. If you are booking a flight inclusive holiday and need help at airports, wheelchair assistance must be pre-booked. If you are bringing your own wheelchair, you will be required to give us full details, so that we can pass this information on to the relevant airline.
If the extent of your disability is such that you can't use the coach transfer (where provided) between your resort airport and accommodation, then it may be possible to pre-book car transfers for which there may be an additional charge. Please note that facilities for those with special needs vary from hotel to hotel. If you are taking prescription medicines or insulin you must ensure you carry sufficient quantities for your needs, and will need to carry with you a letter or copy of your prescription from your doctor to confirm these have been prescribed for your use. Please advise us if you need use of a refrigerator for insulin.You must check with your travel insurance company to ensure that your chosen holiday is covered by your insurance policy. It is very important that you read the advice on the following website:
www.abta.com/consumer-services/accessible_travel
Guidance for air travel is also available from the Department of Transport website: www.dft.gov.uk
Lifts
Please note that lifts are not always provided in hotels, apartments or boats that we feature. If this is important to you please check with our reservations staff prior to making your booking.
Meal Arrangements
Half Board and Meal Packages
Unless specifically stated otherwise, meals will be served in hotel main restaurants (or an alternative restaurant, if occupancy is low) for guests on holidays based on 'Half Board' and guests adding the 'Half Board' supplement to a standard 'Bed & Breakfast' price. Meals served in main restaurants are usually buffet style.Guests should check with hotel reception on arrival to establish if they can use their 'Half Board' to eat in any of the hotel's speciality or à la carte restaurants. In this case, any supplements that may apply must be paid locally and are subject to confirmation by the hotel.As the prices of meals are quoted in local currency for guests electing to add 'Half Board' in resort, guests may sometimes find that meals are cheaper when purchased locally than the supplements shown on our website. This is due to currency fluctuations after we have costed our programme for the year. If you pay the 'Half Board' supplement before departure and later find that the meals are cheaper in resort, you should bear in mind that refunds for the difference cannot be offered. It is often the case that meal packages are offered for the convenience of being both booked and paid for in the UK.
Hotels on All Inclusive Basis
Free drinks throughout the day may lead to the temptation to over indulge. Please bear in mind that the hotel management have every right to refuse service to guests who they believe to be intoxicated, and alcoholic drinks will not be supplied to guests who are under the legal age for consuming alcohol.Main meals may be buffet style, and are usually served in the main restaurant. Most a la carte restaurants are not included in the All-Inclusive package. There may be extra charges payable locally for alternative dining, room service, minibar, speciality drinks and coffees, fruit juices, mineral water, additional facilities, and some sports or activities that are not detailed on our website. You should be aware of location, age and time restrictions that may apply.Please read carefully the description in individual "All-Inclusive" panels shown next to each hotel so that you are aware of exactly what is included at your chosen hotel. Unless stated otherwise, alcoholic drinks may be local brands, and drinks may be served from a tap or hose. You will usually be served one drink at a time, and plastic glasses may be supplied (especially at pool/beach areas). You may be asked to show some form of identification or wear a special identity bracelet to prove that you are on an "All-Inclusive" board basis.
In the case of late arrivals, guests booked on either Half Board, Full Board or All Inclusive may be offered a cold plate on arrival. No refund can be claimed for the loss of a meal.
All Inclusive packages end when you check out of your room on the day of departure, which is usually at about 12 noon. For late departures, or in the case of a flight delay you will not necessarily continue to be accommodated on an All Inclusive basis. In some cases you may be able to pay a fee to continue using the All Inclusive facilities.
Military Convoys (Egypt)
Transfers from one resort/city to another are sometimes escorted by a military convoy. In order to transfer you to your departure airport within good time, it may be necessary to depart from your final accommodation early on the day of your departure. If you are transferred early, you may be taken to a pre-departure hotel before the final transfer to the airport. Your luggage may be stored and you will be able to use the hotels public amenities - day rooms will not be available. Departure times for these transfers are beyond our control and subject to local conditions. Please ask our reservations staff for further information at the time of booking.
Nile & Lake Nasser Cruises and Visiting Sites of Interest
Due to the number of cruise boats on the Nile, two or more boats may be moored side by side, which may restrict views. Please be aware that you may need to walk through other moored boats to reach the bank or your boat. Extra care should be taken when crossing gangplanks as certain areas of ground may be uneven. You should ask boat crew or your tour guide for assistance if you perceive any difficulties.Cruise boats are on several levels and are unlikely to have lifts, and are therefore unsuitable for anyone with walking difficulties.There is a full programme of excursions included on our Nile and Lake Nasser cruise itineraries, and this will necessitate a very early start for visits that are scheduled in the morning.Please be aware that it may sometimes be necessary to amend the itinerary due to prevailing local circumstances. For sightseeing in all the destinations we feature it is advisable to take plenty of bottled water and a hat, use sunscreen, and wear sensible footwear as the ground can be uneven at many sites. Binoculars may enhance your viewing experience, and it may be useful to take a torch for darker tombs/areas and night time excursions.At some sites there may be a charge for photography or the use of a video camera, while flash photography is often prohibited to protect the monuments.
Other Hotel Guests
Many hotels, especially in cities and major resorts, accommodate conventions, conferences or celebration parties. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels we feature other than our own, and are unable to advise you if there will be other English speaking guests staying in your accommodation.We are therefore unable to accept any responsibility for any disturbance or inconvenience that may be caused by such individuals or groups or their activities.
Our Partners in Egypt
We have selected local and established companies to work with us in Egypt. With their knowledge of the local language, customs and resorts, they will be able to offer genuine advice and help with any concerns that you may have during your stay in Egypt. In addition, Resort Service staff are based in our local independent partners’ offices in Taba, Sharm El Sheikh and Hurghada.
Any advice you may receive from our representatives or local independent partners about resorts, hotels, etc is given with the best possible intentions, however it is subject to personal opinion and guests may not subsequently agree. Any literature, such as maps, leaflets, discount cards etc that may be given to you in resort are intended to enhance your holiday experience, but we are not responsible for any issues that may occur from using this information.
Whilst we aim to provide a representative or local independent partner within the resort you are staying to ensure prompt assistance in the case of any emergency, there are some resorts that are further in location from our resort offices and it may therefore take the resort staff some time to get to you.
Passports & Visas
Please note that for travel to all the destinations we feature a full ten year passport with at least six months validity beyond your due return date is required for all passengers including children and infants. A visa is required for travel to Egypt* and Jordan** for all British, EU and EEA members - these can be obtained on arrival and you will need to pay the charge locally. However, for passengers entering Jordan via the Allenby Bridge border, visas must be arranged before departure from the UK. A visa is not generally required for Israel.It is essential that all passengers, and especially non-British passport holders, check visa requirements with the relevant Embassy well in advance of departure. Visa requirements are constantly changing and it is your responsibility to check if it is necessary for you to obtain a visa prior to departure from the UK. All information included on this website regarding requirements for obtaining visas and any charges that may be made are correct to the best of our knowledge; however we recommend that details are checked at the time of booking.
We would strongly urge you to contact the relevant embassy to obtain the most up to date information before making your booking with us.
Egyptian Embassy: 020 7235 9777 www.egyptianconsulate.co.uk
Jordanian Embassy: 020 7937 3685 www.jordanembassy.org.uk
Israeli Embassy: 020 7957 9500 http://london.mfa.gov.il
Please note that premium rate call charges may apply to some telephone numbers.
*British passport holders require a visa to visit all parts of Egypt except for the Gulf coast of Sinai for stays of less than 15 nights. Visitors to the Gulf area wishing to stay 15 nights or more, or those wishing to visit other parts of Egypt including Cairo, Luxor, Ras Mohamed, and Thistlegorm must obtain a visa.
**A visa is not required for those staying and visiting Aqaba only and arriving via the Arava Border.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.
If you are 16 or over and do not yet have a passport, our recommendation is that you should apply for one at least six weeks before your holiday. The UK Passport Agency has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this. For further information visit www.ips.gov.uk/passport/index.asp If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK Passport Agency has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). For further information visit www.ips.gov.uk/passport/index.asp
Peak Season Supplements
During peak periods such as Christmas, Easter, school breaks and certain religious holidays when demand outstrips the supply of airline seats and accommodation, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures, tours that include overnight stays and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.
Pre-Bookable Extras
Please be aware that pre-bookable extras which are offered on our website are not always cheaper than buying the same arrangements locally. It is often the case that pre-bookable extras, such as excursions, meal or sports packages, beauty or spa treatments etc are offered for the convenience of being both booked and paid for in the UK. The cost of any unused pre-booked extras will not be refunded.
Pregnancy
Regulations vary from airline to airline. Some allow travel only up to the 28th week on the date of return. To be certain, call the airline direct. Please also contact your doctor to check that you are fit to fly, and note that some airlines may require a doctor’s letter confirming this.
Pre-Travel Advice Concerning Safety
The Foreign & Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) page 470 onwards or at www.fco.gov.uk/travel, or by telephone on 0845 850 2829.Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls are charged at 50p/minute).Holidays operate subject to the travel advice issued by the FCO. Any cancellation by you will be treated in accordance with clause 4 of our booking conditions, unless the FCO specifically advise against travel to the particular area that you are visiting. Please also see important notes under Health & Entry.
Religious Holidays & Practices
In Muslim countries you may find that there are restrictions on alcohol consumption, restaurant facilities and entertainment during the month of Ramadan. Regular calls to prayer may be audible 5 times a day throughout the year.
Room or hotel changes
Please note that after your arrival in resort, if for any reason you decide you want to change your room type or your accommodation, you should contact our representative or our local independent partner, who will try to assist you. In some instances an amendment fee will be charged by us for any changes made, in addition to any additional costs that are made by the accommodation provider. All additional costs must be paid by you locally, and you should be aware that any prices that are appliedin resort may differ from those that would have been prepaid in the UK prior to departure.Payment is your responsibility should you decide not to inform your Peltours representative or our local independent partner about any changes or decline our services and deal directly with the hotel.
Room Descriptions
Accommodation in all hotels, regardless of grading, is based on the "standard room" category unless otherwise stated. A supplement is payable for alternative room categories.It is common practice to use different descriptions for rooms to indicate varying views as well as better facilities. For example, a standard room type, but with sea view, may be described as “superior” or “deluxe”, although the décor and size of the room itself will be the same. In some cases, a “superior” or “deluxe” room may be the standard or first room type available in the hotel, so you should not automatically assume that this indicates a room of a higher standard. Please note that if you book more than one room and want to request that they are near each other, this cannot be guaranteed. Adjacent rooms may be near each other, adjoining rooms may be next to each other, and intercommunicating or interconnecting rooms have a door that connects the two rooms. You should be aware that one room type may not be able to interconnect with a different room type.
Please also read the section Special Requests. On our website, a variety of room types are shown, and please note that these are not labelled. Please be aware that room images may relate to a variety of room types, and we cannot guarantee to provide the same rooms as shown in the photographs.
Room Occupancy
Please be aware that the price charged for your holiday is based on the number and ages (if children) of the occupants that you have confirmed are sharing the room(s) that you have booked and paid for. Should additional occupants use your accommodation without the prior knowledge or consent of ourselves or the hotel you will be liable for all additional charges made by the hotel. Please note that in many of our featured destinations it is illegal to bring such guests into your accommodation to share your room, even for a short time.
Room Views
Where rooms are described as having a particular view, such as sea, pool, lagoon, river, garden, city etc, whether from public or guest rooms, it should be noted that the view may be partly blocked by trees, vegetation or other buildings, and a clear, unobstructed view cannot be guaranteed. Some views may be lateral, or may also only be visible whilst standing on a balcony (where provided) and looking in a certain direction. Please also see Nile Cruises information in relation to views from Nile Boats.
Salon Treatments
Please note that some hotels or accommodation we feature may offer treatments within salons, spas, shops or similar outlets on their premises. These could include facial and body treatments, dietary advice, hair and nail care, temporary or permanent tattoos, body piercing etc. You should be aware that we are not responsible for these treatments, and any such treatments are operated by a third party and are undertaken at your own risk.
Single Rooms
Those of you who are single travellers or who wish to occupy accommodation with fewer people than the number shown on the price panel, may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room, while our holidays are sold per person, including flights and other elements. Therefore, the per person price for one traveller includes the entire room cost. This applies both to single rooms in hotels and on boats, and to self catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make additional or excessive profits from these sales, the prices charged merely reflect the real cost to us.Some hotels offer special offers or reduce single supplements for certain periods.
The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels and boats also now have a non-smoking policy in guest rooms and public areas. Please ask at the time of booking if this information is important to you.
Special Events, Fairs and Festivals
Special events, fairs, trade shows, festivals or simply high demand in some destinations may result in limited availability of accommodation which may only be secured by paying higher prices to those we have initially negotiated on your behalf. Minimum stays may also be required. It is impossible to list all the special events on our website, as full details are not always available, and dates are subject to change. However, if the date you select for your holiday falls over a special event or we are unable to offer accommodation at our featured properties, we will be pleased to try and provide a tailormade quote using alternative hotels or provide a quotation at the special event rates applicable. Bookings made for special event periods may also be subject to revised conditions and payment schedules.
Special Offers
The free offers shown on our website hold no monetary value - no refund is due if they are not utilised. Offers may be added or withdrawn - please ask about up-to-date offers at time of booking. Please note that certain restrictions may also apply to some activities or offers such as minimum or maximum age or fitness to participate.
Special Requests
Where special requests, e.g. diet, room location, adjoining or interconnecting rooms, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals etc are an important factor in the choice of holiday, you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but we cannot guarantee that it will be accommodated.Any note of your request on your invoice confirms that we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued.The provision of any special request does not constitute a term of your contract with us. We will not pay compensation for failing to meet a special request. Please refer to our Booking Conditions, Clause 3d.
Sports and Other Activities
It is your responsibility to ensure that you are medically fit to dive or undertake any other sporting or recreational activity, whether pre-booked in the UK or purchased directly in resort. If you wish to dive you must refer to our diving safety prerequisites and PADI Medical Statement prior to booking your diving.Where diving and other hazardous activities are concerned, the ultimate decision regarding medical fitness to participate rests with the dive school and/or their appointed medical advisors, or the provider of the activity. This decision is final regardless of any prior advice you may have received from your doctor or other sources.
We cannot therefore be held responsible if you are advised by the dive school or activity provider that you are unable to participate for health and safety reasons.
Suggestions and/or Recommendations
Suggestions and/or recommendations can be made by our reservations staff, or by your travel agent, however, the final decision as to the suitability of accommodation or resort is ultimately your choice, and we cannot be held liable for such suggestions and/or recommendations.
Sunshine
Everybody likes to go home with a tan but the strong sunshine and high temperatures can be dangerous. Take it easy during the first few days of your stay and build up your tan gradually. Remember that you can still burn, dehydrate and get sunstroke in the shade and in the sea/pool. Please read our Essential Safety information for further advice and recommendations.
Swimming Pools
Swimming pools at properties come in various shapes and sizes, and the pool may not always be clearly captured by the photography we use on our website and in marketing materials. Pools may be freshwater or saltwater and vary in depth. Hotel swimming pools are opened and heated at the discretion of the hotel management, and hotels reserve the right to alter the times of opening pools and of pool heating. Please check with our reservations staff when making your booking, as some hotels do not have pools open year round, or they may be closed at very short notice.
Tipping
It is customary and appreciated to tip guides, drivers, hotel staff and your boat/dive crew. The amounts you give are entirely at your own discretion.
Tours, Excursions & Activities
Tours may change as local conditions demand and may even eliminate a stop/site altogether. Itineraries are sometimes amended due to unavoidable schedule changes from local suppliers or airlines. Tours will operate subject to a minimum number of participants.You should not rely on the operation of any any optional tours, excursions or activities as a reason for booking your holiday. Please also see Clause 8c in our booking conditions – especially for any tours or excursions booked locally. Please be aware that tours, excursions or activities which are offered on our website are not always cheaper than buying the same arrangements locally. It is often the case that tours, excursions or activities are offered for the convenience of being both booked and paid for in the UK.The cost of any unused tours, excursions or activities will not be refunded.
Travel Delay Protection
Whilst flight delays cannot be eliminated, as they can sometimes occur and are beyond the control of the airline and Peltours, every effort will be made to minimise the inconvenience which delays cause. For full details, please refer to the Airport Rights Information poster/leaflet and our booking conditions clause 8b.
Uninvited Guests
It is possible that you may occasionally encounter such pests as ants or cockroaches. This bears no reflection on standards of hygiene, simply that they are a fact of life in warm climates. They can be easily eradicated by use of repellents that your accommodation management can provide, once informed. Mosquitoes can sometimes be a nuisance, and we recommend that you use appropriate personal insect repellent protection and keep doors and windows closed whilst in your room.In eating areas such as open air restaurants, or where entrance doors or windows are sometimes left open, you may be exposed to local birds, who may create a nuisance. We would ask you to be understanding, as it is not possible to stop birds flying into these areas. However, we would ask you not to offer food to birds or any other local wildlife, as for hygiene reasons we would not want to encourage them close to areas where food is prepared, stored or served.
Unused services
Please note that we do NOT refund unused services. Any voluntary changes made by you while on holiday will incur additional charges.
Water & Electricity Supplies
In some of the destinations we feature, the water and electricity services struggle to keep up with the increased demands of tourism. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.
Weather
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions or natural disasters. Such conditions are a Force Majeure event and we shall not be liable for any changes to your holiday arrangements, either before departure, or during the holiday, which in our judgement are necessary to protect your interests and/or safety. Travel and accommodation may be significantly disrupted, and it may be that an evacuation of your resort, or a delay or cancellation of your flight to and from the resort may be necessary. We will try to offer assistance where possible but extreme weather conditions may restrict the extent to which our staff can help you. In the event of changes to your holiday due to actual or threatened bad weather, we are not able to offer any compensation. Please be aware that due to a usually consistent sunny climate many hotels are not equipped to deal with adverse weather conditions. All reasonable efforts will be made by the hotelier to keep any disruption to a minimum.
Important Notes
1. Please note that where we give information or links to other websites, we are not responsible for the contents of those websites.Last updated 7 July 2010.